SHIPPING & RETURNS POLICY
Henna cones/paste will be posted between Monday and Thursday (excluding bank holidays), except the rest of the items, which can be posted on Fridays as well. Please note that all orders have a 2-3 working days turnaround time, so please order well in advance to avoid any disappointments.
The prices of all the products are including postage and packaging. All UK orders are posted via Royal Mail First class Signed/Recorded For, which takes 1-2 working days to deliver.
We are not responsible for packages not delivered by the Royal Mail. Autumnhenna is not responsible for damaged, stolen, lost or items shipped to wrong addresses.
We are also not responsible for slow delivery by the Royal Mail.
For Urgent or last minute orders, please tick the Special Delivery button, which is guaranteed by 1pm next working day, and those orders will be posted within next 24 hrs of placing the order (Only available between Monday to Thursday).
Please make sure you give us the correct address. If your address is wrong and you do not receive your package because of it, then you will have to purchase another item(s) along with shipping, as we are not responsible for this error.
For UK bulk orders please email us at [email protected] All orders between 3kg – 15kg gross weight will be posted via APC Overnight for next day delivery.
All International Orders will be posted as Tracked and Signed For.
Autumnhenna is not responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges etc. that can be required by your country for importing goods. We do not collect this information before hand as it varies worldwide. We highly recommend our customer to please do detailed research before placing an order.
Postal Henna cones: Due to the perishable nature of these goods, there are a no returns and no refund policy on fresh made henna cones. If you do not follow the storage instructions henna will demise and start to leak – this indicates that you have not read your instructions card, so to avoid any mishap, please read all instructions carefully
Local Collection of Henna Cones: Orders for local collection will not be fully refunded if they are not collected within a day. A 50% partial refund will only be given, excluding the collection charge if you wish to get a refund. This is due to the perishable nature of the item, henna cones are made on request, and so if you fail to pick up the item, there will only be a partial refund.
Dry goods: Unopened items are accepted for returns, however buyer bares return postage costs and risks a no refund if the item has not been delivered safely back to me. (First Class recorded/Signed for is recommended). Opened items are not accepted for returns or refunds.
If an item has been damaged in transit, it will first be assessed before any replacement is given, this should be reported on the same day the order arrives, and otherwise a replacement may not be offered. Results from products will vary from person to person; therefore refunds will not be given on items if the result is not as expected, as results can depend on many factors out of our control.
Lost orders should be reported at least 4 days after order has been sent.