SHIPPING & RETURNS POLICY
Due to current COVID-19 Lockdown and safe distancing measures, there may be slight delays to your deliveries. All local customers are welcome to order from my website or can collect from my home address (address on the contact us page) and the parcel will be left outside for them.
We are following government’s guidance with regards to cleanliness and wearing PPE while handling the orders to maintain the required standard.
Unfortunately, we are not providing any International shipping currently due to the COVID – 19 situation, where many items are lost/damaged or delayed.
Henna cones/paste will be posted between Monday and Thursday (excluding bank holidays). Please note that all orders have a 2-3 working days processing time, so please order well in advance to avoid any disappointments. All orders placed on Thursdays will be posted on following Monday.
The prices of all the products are excluding postage and packaging. All UK orders are posted via DPD Local, which takes 1-2 working days to deliver. We ship all the products to most of the countries throughout the world except for Fresh Henna Cones which are available to UK, some countries of Europe, USA and Canada. Delivery times for USA and Canada are 4-7 working days.
We are not responsible for packages not delivered by the DPD, if you are unavailable or delayed the parcel. Autumnhenna is not responsible for damaged, stolen, lost or items shipped to wrong addresses. In such cases, you are requested to make another purchase.
We are also not responsible for slow delivery by the DPD Local.
For urgent or last minute orders, please contact myself on [email protected] first before placing the order as we might be able to fulfil your last-minute request.
Please make sure you give us the correct address and phone number to receive notifications regarding your parcel. If your address is wrong and you do not receive your package because of it, then you will have to purchase another item(s) along with shipping, as we are not responsible for this error. In addition to this if any items are returned to us by DPD due to any reason (receiver unavailable or item not collected), then the customer incurs a return charge of £22 which will be invoiced to the customer to their email id, which must be paid to Autumnhenna Ltd within 7 days.
For UK, bulk orders please email us at [email protected] All orders above 5Kg will incur additional charges so kindly request more info before placing your orders.
All International Orders will be posted via DPD Exports. Delivery times vary depending on the country of order.
Autumnhenna is not responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges etc. that can be required by your country for importing goods. We do not collect this information before hand as it varies worldwide. We highly recommend our customers to please do detailed research before placing an order.
Postal Henna cones: Due to the perishable nature of these goods, there are a no returns and no refund policy on fresh made henna cones. If you do not follow the storage instructions henna will demise and start to leak – this indicates that you have not read your instructions card, so to avoid any mishap, please read all instructions carefully.
Local Collection of Henna Cones: Orders for local collection will not be fully refunded if they are not collected within a day. A 50% partial refund will only be given, excluding the collection charge if you wish to get a refund. This is due to the perishable nature of the item, henna cones are made on request, and so if you fail to pick up the item, there will only be a partial refund.
Dry goods: Unopened items are accepted for returns, however buyer bares return postage costs and risks a no refund if the item has not been delivered safely back to us. (First Class recorded/Signed for is recommended). Opened items are not accepted for returns or refunds.
If an item has been damaged in transit, it will first be assessed before any replacement is given, this should be reported on the same day the order arrives, and otherwise a replacement may not be offered. Results from products will vary from person to person; therefore refunds will not be given on items if the result is not as expected, as results can depend on many factors out of our control. No refunds on damaged essential oil bottles. We cannot provide insurance or guarantee for items damaged in transit.
Lost orders should be reported at least 4 working days after order has been shipped out.